The Vapepen (1 battery + 1 cartridge resistance/tank), also known as "all-in-one" electronic cigarettes, come with a 7-day warranty from the date of receipt following the purchase on our website.
Batteries have a limited lifespan, which largely depends on usage conditions (frequency of use, shocks, lack of maintenance, exposure to extreme temperatures, contact with water, etc.).
The tank cartridge containing the vape pen's resistance is a consumable; it should be changed regularly based on your usage. When the resistance no longer works (burnt taste or no vapor), it must be replaced; this is not covered by the warranty. You can find the Vapepen cartridges here.
If a product proves to be faulty during the commercial warranty period, please contact our after-sales service via our form: SAV Form.
If a product is found to be defective during the commercial warranty period, it must be returned and diagnosed in our workshops. If possible, it will be repaired and reshipped. If repair is not possible, the product will be replaced with a new, identical model.