This page describes the principles under which Marie Jeanne collects different types of data from its customers. It also outlines Marie Jeanne's commitments regarding data protection and security to ensure your privacy is respected as much as possible. You can exercise your rights regarding your personal data by contacting us.
Updated on 29/03/2024
Introduction
As a registered customer or user of Marie Jeanne, you have the right to request the export, modification, or deletion of your personal data.
- Address modifications (email and postal) can be made directly from the “My Account” tab.
- Requests for export or deletion must be made via the contact form.
Definitions
To avoid any misunderstanding, here are a few definitions of the terms used:
- Personal data: any information relating to an identified or identifiable natural person.
- Processing: any operation or set of operations performed, whether or not by automated means, on personal data (collection, recording, transmission, storage, retention, extraction, consultation, use, interconnection, segmentation, etc.).
Data Controller
Marie Jeanne is operated by the company Jeanette SAS, based in Marseille. The processing of information communicated on the mariejeanne-cbd.com website is therefore the responsibility of:
Jeanette SAS
57 Montée de Saint Menet
13011 Marseille
FRANCE
Registered under Siret number: 832 927 560
What data is collected?
Information you provide to us
We collect and store all information you provide to us through our website or by other means. You can choose not to provide certain information, but this decision may limit the use of our services. We use the information you provide to respond to your requests, personalize your future purchases, improve our services, and communicate with you.
Automatically collected information
Each time you interact with us, we receive and record certain types of information. Like many other websites, we use “cookies” and obtain certain types of information when your browser accesses mariejeanne-cbd.com.
Email-related information
To optimize the usefulness and relevance of our emails, if your computer allows it, we often receive a confirmation when you open an email sent by Marie Jeanne. If you do not wish to receive emails from us, simply notify us through your account settings.
What data, when, and why?
When creating or modifying an account
What?
Email address, phone number, addresses, first and last name, and any other information you provide through registration or order forms.
How?
We collect this information during registration, ordering, or when adding an address through the “My Account” section. This information is entered by you. We retain this data even when an order is not finalized to make future purchases easier.
Why?
To properly fulfill the sales contract with our customers and provide important information regarding orders (tracking number, out-of-stock notifications, etc.).
Do subcontractors have access to this data?
No
Data retention period
Until account deletion
Data storage location
EU
During payment
What?
With prior consent, encrypted credit card data (not usable by any third party or Marie Jeanne staff).
How?
For customers who choose to save their payment methods, we collect this information during entry. It is encrypted and unusable by any party, including Marie Jeanne staff or third parties.
Why?
To facilitate future payments.
Do subcontractors have access to this data?
Yes:
- PayZen: online payment processing.
- VivaWallet: online payment processing.
Data retention period
Until deletion request
Data storage location
EU
When contacting customer service
What?
Email address and phone number.
How?
Through our customer relationship management tool and telecom service provider.
Why?
To facilitate communication, quickly locate the customer’s account, and ensure follow-up in case of multi-step issues.
Do subcontractors have access to this data?
Yes:
- HubSpot: allows us to provide live customer support.
- Twilio: allows us to send SMS notifications.
- Shippingbo: helps us manage logistics and delivery operations.
Data storage location
EU
Data retention period
Until deletion request
When visiting the website
How?
Through the use of cookies with a 13-month validity period.
What?
We record anonymous browsing data such as IP address, browsing history, and time spent on site.
Why?
- To improve website performance (especially speed) and enhance the user experience.
- To keep you logged into your account and save your cart during your visit.
- With consent, to personalize navigation and product recommendations.
Do subcontractors have access to this data?
Yes:
- Google Analytics: helps us understand how users access and interact with our website.
- Nosto: provides personalized product recommendations.
- HubSpot: enables live chat support.
Data storage location
EU and non-EU
Newsletter and Direct Marketing
Only with the user’s explicit consent.
What?
Email address and phone number.
How?
For sending newsletters, promotions, and marketing emails.
Do subcontractors have access to this data?
Yes:
- Klaviyo: automates email delivery and marketing campaigns.
Data storage location
EU
Data security, access, and processing
Data is used solely to improve our website, service quality, and to properly fulfill our contractual obligations to customers (e.g., delivery updates).
We, the staff of Marie Jeanne and our subcontractors, are bound by confidentiality obligations when processing user data. We protect this data and prevent access by unauthorized third parties.
We only disclose your data to the extent permitted by law and to relevant authorities or telecommunications companies when required. When we use subcontractors, we sign security agreements that also cover data usage. Marie Jeanne remains responsible for compliance. We protect your personal data during transmission using SSL (Secure Sockets Layer) encryption software.
General principles of customer data management: The processing of personal data must always be justified for Marie Jeanne’s operations. We only process customer data necessary for our business activities, as defined in the intended purpose. We strive not to process incorrect, incomplete, or outdated data. Data processing is typically based on a legitimate relationship, service usage, registration, or consent. We may also process data upon request or as required by law. Your information may be processed within Marie Jeanne. We encourage customers to regularly update their details.
We record conversations with our customer service to verify transactions, respond to requests, and improve service quality. As a Marie Jeanne customer, you have the right to verify which personal data we hold or confirm that no data is stored. You may also refuse the use of your data as permitted by law. Data inspection can be requested once per year free of charge. The request must be made through a signed document between you and Marie Jeanne.
Authorized personnel managing data at Marie Jeanne
Only specific individuals within Marie Jeanne whose work requires access to identification or location data are permitted to handle such information. In practice, authorization is limited to staff involved in billing, maintenance, network development, abuse prevention, customer service, or marketing. Authorized personnel may only process data to the extent required for their specific duties.