The Vapepen (1 battery + 1 resistance/reservoir cartridge) also called "all in one" electronic cigarettes benefit from a 7-day guarantee from the date of receipt following the purchase on our website.< /p>
Batteries have a limited lifespan which essentially depends on the conditions of use (frequency of use, shocks, lack of maintenance, exposure to extreme temperatures, contact with water, etc.).
The tank cartridge containing the resistance of the vapepen is a consumable, it is recommended to change it regularly according to your use. When the resistance no longer works (taste of burning or no longer produces steam) it is essential to change it, this is not part of the guarantee. You will find the Vapepen cartridges here.< /p>
In the event of a defect noted during the commercial warranty period, we invite you to contact the after-sales service via our form: Service Form.
If a product proves to be faulty during the period of the commercial guarantee, it must be returned and diagnosed in our workshops. If possible, it will be repaired and reshipped. If this repair remains impossible, the product will be replaced by an identical new model.